- Popular FAQ
I found a(n) bug/issue with the chat room, visual novel, call, text message, and/or email! How do I report it?
Issues and bugs regarding chat rooms, visual novels, calls, text messages, and emails need specific information to investigate.
Therefore, if you have found issues or bugs from the aforementioned contents, please provide us with detailed information below to get faster support:
- The story (Casual/Deep/Another/DLC/After Ending, etc.) you are in
- Character's route you are playing
- The day and the chat room title that the issue occurred in
- Character(s) that you shared text message(s) and/or call(s) with
* If your concern is related to text message(s) and/or call(s)
- The guest(s) that you shared email(s) with
* If your concern is related to guest email(s)
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In case you have lost almost every data that you previously had, please log in to your guest account or another account (If any) to check your data.
Please understand that we may not be able to provide further assistance if your registered email account has a typo.
Due to Mystic Messenger's one-month log policy, we are having difficulty checking the data from a month ago.
* If you are using an Android phone and have made an in-game purchase within 1 month, we may be able to track back the records to find your account (please send us screenshots of the receipt showing GPA codes).
* Registered VIP card code and Mint Eye believer code can also be tracked to the account (please send us the photo of the back of the card, the code visible).
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A black screen issue can occur when your game is installed in the external storage of the device.
*Please try turning on the game again after following these steps to reinstall your game in the internal storage:
[Settings → Apps → MysticMessenger]
If your issue continues or if your game has already been installed in the internal storage, please try the following steps to check if the issue can be solved.
1. Delete cache.
2. Delete game data (data can be lost if you did not save your game progress manually).
3. Reinstall the game (data can be lost if you did not save your game progress manually).
4. Release storage by deleting other unused apps.
5. Shut down other apps running in the background during gameplay.
Nonetheless, if your issue still occurs, please submit your inquiry to Cheritz Tech Support.
* Please include detailed information below for proper assistance.
- Mystic Messenger game account
- OS version that you are currently using (Android/iOS)
- Game client version
- Device information
*You can check your game's client version through the steps below:
Android: Settings > Apps > MysticMessenger
iOS (iPhone): Settings > General > iPhone Storage > MysticMessenger
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Mystic Messenger does not support multiple device play.
Therefore, if you use an account in more than two devices - for example, not saving the progress of the game or logging in to another device without logging out of your existing device - severe data loss can occur.
*For a proper gameplay, we recommend you use one device per account.
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A network error can be temporary or happens if your device time is faster than the game time.
Please check whether your device time syncs with the game, along with your network stability.
Please also check that your device's time zone setting matches your current location.
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- General FAQ
Why can't I answer some texts?
There are few texts that are unavailable for reply depending on the scenario.
Please note that if a new text appears after an unanswered text, reply to the former text will not be available.
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You can Purchase it by tapping on the Max Speed button situated on the top left of the chatroom.
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The Story Select page provides Route Skip function that allows you to skip the first 4 days of gameplay and helps you go to the selected character's route directly.
It will become available when you finish at least one of the endings of the wanted character. If you wish to play from the first day, tap on Common Route(free) button.
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